FAQ
Ordering
How do I shop online?
You are able to simply navigate to a product that you like, add to cart and navigate to the checkout.
How do I decide which size to buy?
While we try and mention the fits for all products on the product page itself, we may miss a few.
It would be best to call the store or hit the "ENQUIRE IN STORE" button to contact us and know more.
Can I try on a product before I decide to buy?
Yes. Please contact us with the details of the product and we will hold it in store for up to 2 days.
How will I know when my order has been processed?
You will receive a confirmation email once your purchase has been accepted. You will also receive another email regarding the delivery and tracking once the order has been dispatched.
Can I use a store issued gift card online?
Currently, George Harrison doesn't have an automated sytem that accepts store issued gift cards / vouchers as a method of payment online.
However, if you would wish to call the store and create a discount code against the voucher number, that is doable.
Please give us a call or flick us an email and we'll help you with the same.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Can I pick up my order in store?
Yes. Please click on "In-Store Pickup" at the address page when you checkout your order.
Please Note: When you pick-up your order, you must have a Photo ID and the order confirmation with you.
Valid forms of Photo ID: Passport, Driver's License or 18+ Card
Can I pay in store when I pick up my order?
Yes. Please click on "PAY IN STORE ON PICK-UP" at payment page when you checkout your order.
Can I choose to have some items delivered and the others picked up in store in the same order?
No. Only one method of delivery can be chosen per order. Alternatively, you can place two orders seperately.
Can someone else pick up my order for me?
Yes. If they have the order confirmation & a Photo ID, they will be able to pick up your order.
Valid forms of Photo ID: Passport, Driver's License or 18+ Card
Can I track my order?
Yes. Once your order has been dispatched you will be able to track your parcel using the provided tracking details.
What is your shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information.
Please refer to our Shipping & Returns page for more information.
Have questions about your order, or a general enquiry?
Email us at order@georgeharrison.co.nz
